We’re not just an ads platform — we’re your ads partner.

Capabilities

Digital advertising support when you need it, how you need it

Onboarding services

Get hands-on assistance from day one. Your customer onboarding specialist will be your point of contact for technical implementation, account launch, and ongoing support for your first 60 days. Onboarding services include:

Weekly check-in calls
Ongoing optimization support
Regular performance reviews
Best-practice guidance
Dashboard education
Creative assistance
Custom report building
Attribution analysis

Account management services

Extend your team with an expert who knows your business inside and out. At the 60-day mark, your dedicated account manager will become your point of contact for all strategic needs. Account management services include:

Weekly campaign performance meetings
Proactive campaign recommendations
Custom reporting
Quarterly business reviews
Industry trend spotting

Creative services

Boost revenue and recognition with ad creative that turns heads. AdRoll’s in-house designers can enhance your creative capabilities to ensure your ads stand out and inspire action. Creative services include:

Quarterly ad creative production in multiple sizes and formats
Design consultations to optimize current ad creative

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Optimization & policy services

Leave your compliance worries with us. Our internal policy team can work with your account manager to diagnose and quickly address any advertising policy concerns or issues. Qualifying customers can also get access to advanced optimization support, including quarterly deep dives with an optimization specialist.

24/7 customer support

Day or night, we’re here to help. If you’re experiencing off-hours technical issues or have general inquiries, our customer support specialists are on standby via chat to provide immediate assistance. For questions that require advanced attention, our customer support team will loop in your account manager to ensure a thorough resolution.

Keep B2B pipeline moving with account-based support

Increase your team’s capacity and keep your ABM operation running smoothly. Choose from tiered support packages that include perks like a dedicated customer service manager, enablement workshops, playbook management, enhanced reporting, and more.

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“Our success is largely due to the joint effort between TMGM and AdRoll to manage the campaigns. We rely heavily on AdRoll for their expertise and feedback, and they contact us when they see something we can do better. That positive relationship is one of the reasons we continue working with them.”