Author

Kayleigh Alexandra

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As lockdown measures ease and things begin to open up again, there has been a significant, permanent shift in consumer behavior. For businesses to survive and grow post-COVID, they’re going to have to adapt to this change in customer expectations. Better Communication  The pandemic has forced many businesses to communicate with their customers more than they usually would. They’ve been keeping customers informed about how they’re handling the pandemic — how they’re operating, the steps…