Author

Laura Smous

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Cart abandonment costs businesses $4.6 trillion every year. That’s basically the GDP of Germany, which, for the record, is Europe’s largest and strongest economy. Perhaps worse, far more first-time site visitors never do anything at all. In fact, research shows 98% of consumers don’t buy anything on their first visit. You’ve spent time and money getting them there, only to see them leave empty-handed. These visitors and sales aren’t necessarily lost forever, though. The right…

Customer data is integral to e-commerce marketing and driving revenue — yet brands that collect this information from touchpoints throughout the consumer journey often end up with customer intel stuck in silos and duplicated conversions between channels. The cost of this can be staggering in terms of productivity. Marketers can waste precious hours searching for information across databases, lose sight of the bigger picture through information overload, and struggle to set priorities or determine next…

Greek philosopher Socrates famously coined the phrase, “Know thyself.” Since ancient times, it’s been a call to know who you really are and to stay true to those values in order to lead an optimal life. But for brands, this is only half the battle.  The U.S. alone has more than 380 million consumers. Research shows their attention span averages eight seconds, so getting your brand message across to the right consumers can be a…

If marketing is king, it should treat customers like its queen. After all, they are your primary source of revenue, and when they’re happy, they can be your brand’s biggest advocate.  When customers aren’t pleased? Oooh boy. Research shows unhappy customers typically tell nine to 15 people about a bad brand experience — not to mention, they probably won’t shop with you again, either. There’s a reason Amazon prides itself on being the most customer-centric…

Honing in on the right marketing strategies to boost sales and expand your brand’s reach can feel like a daunting task. It’s rife with challenges, and there’s no single process or strategy that provides perfect results for every business. However, customer segmentation enables you to narrow your focus so that it’s easier to find the right strategy and message for your audience. What Is Customer Segmentation? Also known as market segmentation, this is the process…

Advertising impressions can be one of the most confusing digital marketing metrics to understand. Unlike click-through rate (CTR), pay-per-view (PPV), or cost per lead (CPL), which are all fairly self-explanatory, an advertising impression is generally thought of as hard to define.  It may be an amount of time that your content was in front of a person who may or may not look at it. Sometimes people think of them as how many people saw…

Every time one of Amazon’s 150 million Prime members visit Amazon.com, they see features on the homepage like “Inspired by your shopping trends” and “Based on items you viewed” with carousels of additional products to browse and, ideally, to buy. These aren’t random items picked out by the platform. Instead, these examples show a powerful tool for e-commerce marketers being deployed in an incredibly strategic and intelligent way. AI-powered product recommendations can radically reshape the…

With huge increases in online shopping in the wake of the COVID-19 pandemic — U.S. e-commerce was up 49% in April alone, according to data from software company Adobe — online shopping is shaping up to be an attractive space for retailers and brands looking for growth. And the brands that want to launch and then grow their e-commerce businesses will, of course, need an e-commerce manager. At the same time, as more Americans work from…

In a consumer-driven, tech-based world, there’s no shortage of startups trying to turn great ideas into money-making products — but actually succeeding is quite another matter. About 90% of new startups never make it off the ground, and 95% of new products struggle to find a market and end up failing. Before taking on the risk and cost of developing an idea into a commercial product, there’s a crucial step that every business must first take.…

“I was asked what I thought about the recession. I thought about it and decided not to take part.” These are the famous words of Sam Walton, the founder of Walmart, who instinctively knew what every successful entrepreneur knows — booms and recessions are an inevitable part of life.  From the Great Depression of 1929 to the post-WW2 recession, the 1980 meltdown, the 2000 dot-com bubble, and the 2008 housing bust, one thing is certain…