Tag

customer support

Browsing

Customer-centricity should be a top goal for every company — no matter what you sell, who you serve, or where you live. So if your team needs to brush up on their customer service skills, there are loads of customer support resources to check out.   These 30 blogs, books, and software tools are guaranteed to help brands like yours support every type of customer, even as client needs change. Don’t waste time scouring the internet…

The sudden and widespread change in workplace practices is sure to affect consumer behavior. Many customer support staff are adjusting to working remotely, as well. Because of these changes, businesses must continue to address customer concerns and provide value.  However, it’s important to note that your previous approach to customer service may not be as effective or as welcome today because of the change COVID-19 has wrought on all aspects of life. Read on to…